Case Study: Support Bot

Share This is a search engine for freely licensed photos that has been around since 2006, searching an impressive 29 million free photos under 8 free licenses.

The Brief
Create a chatbot to automate frequent customer service tasks for Everystockphoto. The chatbot should serve as a friendly FAQ as well as automating the most time consuming customer service request, the de-list process.

Benefits Sought

  • Improve Response Times
  • Improve Customer Satisfaction
  • Reduce Support Costs

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What is a Chatbot?